Frequently Asked Questions
Online: click HERE to purchase tickets in advance online.
In-person: There is a ticket booth at the park entrance for walk up ticket purchases.
We accept cash AND cards at the gate
Yes, we accept both forms of payment.
Yes, parking at Piney Park is free!
Yes, we have a limited number of handicap spots available towards the main entrance of Piney Park.
Yes, restrooms are located near the Piney Park entrance.
No, all activities are included in your admission! Food and drinks, merchandise, wheelchair rentals, stroller rentals, and professional pictures are not included in your admission and require an additional purchase.
No outside food or drink is allowed.
We have worked hard to bring you the best food trucks and vendors from around the East Texas and Shreveport / Bossier areas and we are confident you will find something you like!
Generally, yes. The majority of our attractions may be accessed on an asphalt path.
Yes, you are welcome to take a picture with Santa on your phone or camera free of charge! Most days, we will offer a professional picture that is optional to purchase.
Yes, you may rent a wheelchair. We have a limited number of wheelchairs available and they are rented on a first come, first serve basis. Please inquire at the gift shop.
Children age 2 and under are free!
No, we do not allow animals in the park unless it is a service animal.
We plan to keep Piney Park open unless we determine there is severe inclement weather. If we close Piney Park, we will exchange your ticket for a different day of equal value.
No, we do not provide refunds unless you purchased refund insurance. Refund insurance is an additional $1 at the time of your ticket purchase.
Yes, we have a designated smoking area in the parking lot. Smoking is not permitted inside the park entrance.